Director of Client Accounts
Protis Global | Delray Beach, FL
By the Numbers
We're glad you're here!
A team and the people that make it are of the utmost importance to a healthy culture and steady growth. Our team has set forth to make an incredible impact in our industry in the coming year and beyond... Join us below to see where you fit in!
Who you are
You are a learner. You seek out relationships and connections that make you better. You care about investing in your craft.
You have a passion for understanding client needs and the impact that our work will make on their teams and business.
You naturally manage client interactions with a consultative approach to understand their true pain points and provide solutions to alleviate them.
You are stimulated by working with a variety of companies, from start-ups to multi-billion dollar organizations.
You appreciate being an integral contributor to a Client’s success by connecting them with talented individuals.
You are excited to manage an internal project team focused on delivering a high-value service to clients.
You enjoy working with cross-functional team members and can adequately communicate their needs.
Who you can become by working with Protis Global
You will have the opportunity to become a professional, realizing peaks that you might have not thought possible.
If you dream big, you will have the opportunity to reach for the stars maximizing your career through understanding your personal, professional, and financial drivers while impacting and changing the lives of others.
What we offer you
- Employer-paid employee assistance program focused on employee well-being, legal consultations, pharmacy discounts, Financial advisory, and health advocacy.
- Employer-paid Hartford life insurance.
- Employer-paid Virtual Concierge Services.
- Employer-paid for Software Licenses: Linkedin Recruiter/Sales Nav, ZoomInfo, Hubspot
- Health, Dental, and Vision Benefits
- Options for Short and Long Term Disability, Accident, Critical, and Hospitalization Insurance,
- Child, Spouse, and Voluntary Life options
- FSA and HSA options
- 401K + Match & Discretionary Profit Share
- Opportunity to earn annual Pacesetter Incentive program benefits, which include international trips based on performance
- Thoughtfully structured onboarding programs specifically designed for your role
- Continuous structured professional development programs offered through MRINetwork
- Professional growth opportunities
Our Culture
The Protis Global Team comprises a diverse and inclusive group of professionals with extensive knowledge and experience in the talent attraction and advisory industries. Our motto is Building Companies and Changing Lives, and we live and breathe by it.
Protis Global provides the ability for open access to leadership and is focused on providing personal and professional development opportunities to our team at every stage of their career. Growth is dependent on performance and merit, not seniority.
Our team genuinely likes helping others, and we do it every day through our work and the lives we change.
The Role
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The DCA oversees all Client Relations, Nurturing Programs, and Search Project Management for client accounts.
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Retain top clients by becoming a strategic partner and advisor to them, discovering new opportunities to work together for mutual benefit.
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Educate clients and potential clients on industry insights, recruitment education, and hiring trends via positioning yourself as a Subject Matter Expert (SME) on LinkedIn and other digital channels.
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Responsible for Onboarding Process for new and existing clients.
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Ensure that candidate information flows to the client in a timely fashion.
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Work with cross-functional teams to ensure a smooth client process.
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Work with Recruitment and Research to ensure proper candidate targeting and pipeline.
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Guide Marketing on all Client Employer Branding to ensure high-level Candidate Experience.
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Partner with the internal Sales Ops team regarding Client agreements and invoicing schedules.
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Prepare and debrief Client Partners and candidates for interviews.
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Actively present new industry trends and active search observations to Client Partners.
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Work with Client Partners to identify and develop the right candidate profiles and direct the proper internal team members for go-to-market strategy for the search.
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Ensure all Search Data is correctly input to the ATS and CRM, and pull search reports as necessary for client partners and internal teams
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Perform candidate reference checks as needed.
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Assist Recruitment in presenting candidates to client partners.
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Deliver Offer Letter Negotiations as needed.
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In addition to the above, DCA will personally be responsible for up to four 360* Search Projects, meaning Client Relations, Nurturing, Project Management, and Talent Acquisition for the full scope of the search.
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Responsible for achieving quarterly KPIs as related directly to candidate talent acquisition and placements, and new client opportunities.
Requirements & Qualifications
- 3-5 years experience in client account management or project management.
- Background in Manufactured Goods, Distribution, Consumer Packaged Goods (CPG), Supply Chain, or similar industry is preferred.
- Strong communication and presentation skills
- Experience with CRM’s like HubSpot or Salesforce is required
- ATS experience or knowledge is preferred but not required
- Proficiency in Microsoft Office 365, CRM, ATS (a plus), and other technology used to enhance remote engagement
- Experience with ZoomInfo, LinkedIn Recruiter, and/or LinkedIn Sales Nav is a plus
- Bachelor's degree is a plus
- Recruitment experience is a plus
The Protis Global Team
Head to LinkedIn to connect with and send a personal message to our leadership team!
Ready to get started?